AI Agent integrated with a VoIP system

•  CloudOne AI combines communications expertise 
• Advanced machine learning to make every interaction smarter 
• Faster, and more secure. 
• Backed by a team of seasoned professionals,
• We deliver AI-powered voice, contact center, and collaboration 
• Features that improve agent productivity, surface insights, and automate routine tasks while protecting privacy and compliance. 

 Instant IVR and natural-language

Smart caller intent detection 

Automated scheduling  calendar integration. 

Warm transfers to available agents or ring‑groups. 

Overflow handling and on‑call escalation rules. 

Voicemail‑to‑text + Searchable transcripts. 

SMS/email follow-up and callback scheduling. 

Analytics: missed-call, answer time

 Built on resilient infrastructure, our data centers include multiple power feeds, N+1 cooling, and diverse network paths with automatic failover to reduce downtime risk. Global points of presence and edge routing bring compute closer to users for faster response times, and always-on monitoring detects and resolves issues before they impact services.