Proactive Care for Voice, AI, and Video
Support Mission
Our mission is to provide responsive, expert support that ensures uninterrupted communications across VoIP systems, AI agents, and video conferencing. We proactively resolve issues, accelerate onboarding, and optimize performance so teams stay connected, productive, and secure.
We deliver
- 24/7 technical assistance and rapid incident response
- Expert guidance for VoIP deployment, configuration, and SIP troubleshooting
- Support for AI agent tuning, model updates, and conversational performance
- Help with video conferencing setup, interoperability, and meeting quality
- Proactive monitoring, firmware/software updates, and performance optimization
- Clear escalation paths, training resources, and customer-focused SLAs
Business Hours Support
For non-urgent issues or orders, please email us. If you have an urgent issue we recommend you follow up with a phone call so that we may prioritize it.
- Email: support@tel-one.com
- Phone: 516-801.3040
24x7 Emergency / Faults
- For an outside hours emergency, please call our main support number and leave a message. Responsible technician will be notified by voice mail and SMS we will return your call as soon as possible.
- Phone: 516-801-3040
- For non-urgent support please email support@tel-one.com and we will address your request on the following business day.
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