Proactive Care for Voice, AI, and Video

Support Mission

Our mission is to provide responsive, expert support that ensures uninterrupted communications across VoIP systems, AI agents, and video conferencing. We proactively resolve issues, accelerate onboarding, and optimize performance so teams stay connected, productive, and secure.

We deliver

24/7 technical assistance and rapid incident response
Expert guidance for VoIP deployment, configuration, and SIP troubleshooting
Support for AI agent tuning, model updates, and conversational performance
Help with video conferencing setup, interoperability, and meeting quality
Proactive monitoring, firmware/software updates, and performance optimization
Clear escalation paths, training resources, and customer-focused SLAs

Business Hours Support

For non-urgent issues or orders, please email us. If you have an urgent issue we recommend you follow up with a phone call so that we may prioritize it.

Email: support@tel-one.com
Phone: 516-801.3040

24x7 Emergency / Faults

For an outside hours emergency, please call our main support number and leave a message. Responsible technician will be notified by voice mail and SMS we will return your call as soon as possible.
Phone: 516-801-3040
For non-urgent support please email support@tel-one.com and we will address your request on the following business day.

Contact Support